FAQs

We've been at this a while and in order to better serve our customers, we've compiled the answers to the most frequently asked questions here.

In order to come up with the right measurement the first time, it is essential you take time and, use a tape measure and provide us your hip measurement to the inch. Some folks assume a pant size is a waist size or hip measurement.

A pant size has no bearing on the information we require to build your rig.

For example, if a man’s pant size is 34, the hip measurement can be 39-41 inches.

A ladies size 6 pant may tape out to something like 35-39 inches.

If paying with Visa, MasterCard or PayPal place your order via our shopping cart by choosing the options you want on the product page and then click on the order button. From here you will be able to say whether you wish to continue shopping or check out. If you wish to pay via credit card you have two payment options, PayPal or Secure Credit Card processor. With our standard processing we accept Visa and MasterCard. If you choose PayPal we can accept an online check and any/all of the charge cards that they process. YOU DO NOT have to have a PayPal account to use PayPal, you just have to enter your information. *Please note that our credit card processor DOES NOT keep any of your credit information on file. Checking out with our shopping cart is quite simple and your information is not saved for any mailing lists. You do not have to register, etc., to use our cart just give the standard billing and shipping information. Should you have any questions about the merchandise, please don’t hesitate to call or email. Our goal is to provide you with personal service so that you are happy with your purchase.
Currently is between 12 to 14 weeks. If your order has multiple items this delivery time will be longer. All of our leather goods are hand-crafted to your order with the utmost attention to workmanship and quality. It may or may not take the full 12 to 14 weeks to receive your order. Please remember that we do make each and every item to order at Marston Gunleather. Our usual shipping method is USPS Priority and all packages are insured. You will need to call us for the freight charges on items which are to be delivered outside of the 48 contiguous states, or to foreign addresses. DAMAGES MUST BE REPORTED TO USPS WITHIN 72 HOURS. Please save all packing material for inspection.

We ship to the United States and worldwide per our choice of a shipper.   Our items are sent via USPS Priority Mail. Remember all of our items are custom made to your order and Walt Marston personally makes each and every item which means you are assured of superb quality and construction as our reputation depends upon it.  We use a flat rate shipping of 24.95 for all gun rigs, and 10.95 for anything other than that.  If you have any questions about shipping please call us at 423-743-3580. 

   **Overseas Ordering and Shipping 
We do accept orders and ship products worldwide. The majority of our overseas customers use PayPal as a preferred payment method and we do accept payment for overseas items also via Western Union.  If you prefer to use the Western Union method of payment you will have to call us to place your order and we will tell you the total amount for your order and the shipping cost associated with it. 

Please select your measurements and options with extreme care as our custom made leather products are made specifically for you and there are NO RETURNS OR REFUNDS.  

If you place an order and discover you made a mistake contact us IMMEDIATELY and if we haven’t started making your order  we will be able to make the correction.  

Each and every one of our items are custom made at the time you order it.  

If we do make an exception and agree to a return there will be a 20% re-stocking fee.

We guarantee our workmanship and quality of materials.  Leather naturally has imperfections resulting from injury to the animal or conditions of nature.  In such cases, we will avoid using these pieces or use the particular scar (such as brand marks) to enhance the character of the product.  In all events, our policy is to give you a finished piece of which you can be proud.  Since leather does not always dye uniformly, and hides can differ in their ability to absorb dye, some colors may not be exactly as shown on the website.